It is becoming increasingly clear that “nice” is, like, so yesterday.  Especially in shops.  The pretty, young things manning and womanning the cash registers of our nation think that customer service is beneath them (once I finish Uni/Tafe/Business College/Beauty School, you can bite me, ‘cos you’ll never catch ME behind a counter serving the general public! Yuk! How degrading!). Except. It doesn’t matter what business you are in, you still have to deal with people.  And the better you are at it, the better you’ll be able to navigate all those pesky career landmines (and people that plant them) that