I bought something from Groupon a while back, and I now wished to God I hadn’t. It cemented in my world view that most companies (as with all things, there are exceptions), despite their rhetoric otherwise, really don’t care all that much about their customers or their experience. All they want is a fast buck. A quick dollar. Profit before people. And I have found companies on social media (generally speaking) are making things worse for customers in many instances, not better. They pretend that they are all kinds of caring on Twitter and Facebook (because their presence implies theyContinue reading...
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