My 3 Christmas wishes

Christmas is upon us once again. I know it’s a cliché, but I cannot believe how quickly this year has flown past. It seems like only yesterday that I was having one of the worst Christmases ever; one that almost broke my heart. I have recovered, but only just. This year, I declared that I […]

The consumer is revolting*

Brian Solis wrote an interesting article that popped up in my Reader this morning. The premise of his post is that businesses need to use social media to enhance the experience of their customers. One sentence resonated with me and it’s this: …the landscape for business isn’t changing because of social media, it’s changing because […]

Social media: just because you can, doesn’t mean you should

I bought something from Groupon a while back, and I now wished to God I hadn’t. It cemented in my world view that most companies (as with all things, there are exceptions), despite their rhetoric otherwise, really don’t care all that much about their customers or their experience. All they want is a fast buck. […]

iCustomer, uWrong

It is becoming increasingly clear that “nice” is, like, so yesterday.  Especially in shops.  The pretty, young things manning and womanning the cash registers of our nation think that customer service is beneath them (once I finish Uni/Tafe/Business College/Beauty School, you can bite me, ‘cos you’ll never catch ME behind a counter serving the general […]